The Customer Journey encompasses the entire sequence of events and interactions that a customer experiences with a business, starting from the moment they first become aware of the brand. This journey includes every touchpoint and phase of engagement, from initial discovery, consideration, and decision-making processes, to the act of purchase, and extends to post-purchase interactions and long-term customer relationships.
Customer Journey
Categories: C, SEO Glossary
Other Glossary Terms
- Cost %
- Cost per action (CPA)
- Cost per click (CPC)
- Cost per thousand (CPM)
- Crawl budget
- Crawl Error
- Crawler
- Crawling
- Cross Group Negatives
- Cumulative Layout Shift (CLS)
- Customer Journey
- Customer Relationship Management (CRM)
- Cybersquatting
- Dark search
- Dayparting
- De-index
- De-listing
- Dead link
- Dead-End Page
- Declined Keywords
- Deep Link